Privacy Policy
Last Updated: March 2025
At kilovareni, we understand that your privacy matters. When you're learning to negotiate better financial outcomes, you share personal details with us. We take that responsibility seriously.
This policy explains how we collect, use, and protect your information. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. If something here doesn't make sense, reach out. We'd rather clarify than leave you guessing.
Privacy Officer Contact: Ground floor, 15 National Circuit, Barton ACT 2600, Australia | Email: info@kilovareni.com | Phone: +61399255000
Information We Collect
We gather different types of information depending on how you interact with us. Some you give us directly. Some we collect automatically when you use our site.
Personal Information You Provide
When you enrol in our learning programs or contact us, you'll share details like:
- Your full name and contact information (email address, phone number, postal address)
- Date of birth for age verification purposes
- Payment details when you register for programs
- Employment history and professional background for program suitability assessment
- Educational qualifications and prior learning experiences
- Specific learning goals and areas where you want to improve negotiation skills
- Feedback and communications you send us through forms or email
Information We Collect Automatically
When you browse our website, we collect technical information that helps us improve your experience:
- IP address and general location information (city and state level, not precise coordinates)
- Browser type, device information, and operating system
- Pages you visit, time spent on each page, and navigation patterns
- Referring website or search terms that brought you here
- Date and time stamps of your visits
Learning Progress and Performance Data
Throughout your program, we track educational metrics to support your development:
- Course completion rates and module progress
- Assignment submissions and assessment results
- Practice negotiation scenarios and simulated outcomes
- Participation in group exercises and peer feedback sessions
- Questions asked during sessions and instructor interactions
How We Use Your Information
We're not collecting data for the sake of it. Everything we gather serves a specific purpose related to delivering quality education and improving our services.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Delivering learning programs | Contact details, learning preferences, progress data | Contract performance |
| Processing payments | Payment information, billing address | Contract performance |
| Improving course content | Performance data, feedback, usage patterns | Legitimate interest |
| Responding to inquiries | Contact information, message content | Contract performance |
| Sending program updates | Email address, enrolment status | Legitimate interest |
| Maintaining security | IP address, device information | Legitimate interest |
Communications From Us
When you're enrolled, we'll send you information about your program schedule, upcoming sessions, and relevant learning resources. We might also share tips that relate to budget negotiation practices. You can opt out of non-essential communications anytime, though we'll still need to send you important updates about your active programs.
Marketing Communications
We won't share your details with third parties for their marketing purposes. If we introduce new programs that might interest you based on your previous learning with us, we'll only contact you if you've agreed to receive those updates.
Sharing Your Information
We don't sell your personal information. That's not our business model. But we do share information in specific situations to operate effectively and comply with legal requirements.
Service Providers We Work With
Running educational programs means partnering with specialized service providers:
- Payment processors who handle secure transactions (we don't store complete credit card numbers)
- Cloud hosting providers where our platform and your learning data are stored
- Email service providers for program communications and updates
- Analytics tools that help us understand how people use our website
- Customer support platforms for managing inquiries efficiently
These providers only access information necessary for their specific function. They're contractually required to protect your data and can't use it for their own purposes.
Legal Requirements and Protection
Sometimes we're legally obligated to share information. This happens when:
- Australian law enforcement agencies request information through proper legal channels
- We receive valid court orders or subpoenas requiring disclosure
- We need to protect someone's safety or prevent fraud
- Regulatory bodies like the Australian Skills Quality Authority request compliance information
- We're defending legal claims or enforcing our terms of service
Business Transitions
If kilovareni merges with another organization or sells assets, your information might transfer as part of that transaction. You'd receive notice before this happens, and any new owner would need to honour this privacy policy unless they provide you with a new one.
Your Rights and Choices
Australian privacy law gives you real control over your personal information. These aren't just theoretical rights—we've built systems to make them practical.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, though complex requests might take a bit longer.
Correct Inaccuracies
Found something wrong in your records? Let us know and we'll fix it. Accurate information matters for your learning experience.
Request Deletion
You can ask us to delete your information in certain circumstances. We'll comply unless we have legal or contractual reasons to keep it.
Restrict Processing
In some situations, you can ask us to limit how we use your information while we address your concerns about accuracy or processing.
Data Portability
Want to take your learning records elsewhere? We can provide your information in a commonly used, machine-readable format.
Withdraw Consent
If we're processing your information based on consent, you can withdraw that consent whenever you want. This won't affect processing that already happened.
How to Exercise Your Rights
Send your request to info@kilovareni.com with "Privacy Request" in the subject line. Include enough detail so we can verify your identity and understand what you're asking. We'll respond within 30 days, explaining what we can do and walking you through next steps.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner through their website at oaic.gov.au.
Data Security and Protection
Protecting your information isn't just about checking boxes. It's an ongoing commitment involving multiple layers of security.
Technical Safeguards
- All data transmissions use industry-standard SSL/TLS encryption
- Sensitive information stored in our databases is encrypted at rest
- We maintain firewalls and intrusion detection systems to monitor for threats
- Regular security audits and vulnerability assessments identify potential weaknesses
- Multi-factor authentication protects administrative access to systems
- Automated backups ensure we can recover data if something goes wrong
Organizational Measures
Technology alone isn't enough. We've implemented policies that ensure staff handle your information appropriately:
- Only authorized team members can access personal information, and only when necessary for their role
- All staff receive privacy and security training during onboarding and annually thereafter
- We maintain strict access logs showing who accessed what information and when
- Confidentiality agreements bind everyone who works with us to protect your data
- Clear incident response procedures help us react quickly if something goes wrong
Data Breach Notification
If a serious data breach affects your information, we'll notify you within 72 hours as required by Australian law. You'll receive clear information about what happened, what data was involved, and what steps we're taking. We'll also report to the Office of the Australian Information Commissioner when required.
Data Retention and Deletion
We don't keep your information indefinitely. How long we retain data depends on its purpose and legal requirements.
Active Students
While you're enrolled in programs, we maintain your complete records to support your learning journey. This includes contact details, payment history, learning progress, and communications.
After Program Completion
Once you complete a program, we keep your records for seven years. This seems like a long time, but there are good reasons:
- Australian tax law requires us to maintain financial records for seven years
- You might need certificates or transcripts years later for career purposes
- Historical data helps us improve programs and track long-term outcomes
- Legal claims related to education services can emerge years after program completion
Inactive Accounts
If you inquired about programs but never enrolled, we'll delete your information after three years of inactivity. Before deletion, we'll send you one reminder email asking if you'd like to keep your details on file.
Marketing Lists
If you subscribed to updates but aren't a student, we'll keep your contact information until you unsubscribe. After unsubscribing, we'll suppress your email address (keeping it in a "do not contact" list) rather than deleting it entirely. This prevents accidentally re-adding you if your information comes to us through another channel.
Requesting Early Deletion
You can request deletion before these standard periods. We'll honour this unless we have legitimate reasons to retain information—such as outstanding payments, unresolved disputes, or legal obligations. When we can't delete everything, we'll explain what we need to keep and why.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These are small text files stored on your device that help us provide better service.
Essential Cookies
Some cookies are necessary for basic functionality. Without them, certain features won't work. These include:
- Session cookies that remember you're logged in as you move between pages
- Security cookies that protect against cross-site request forgery
- Load balancing cookies that distribute traffic efficiently
You can't disable these through our cookie settings, but your browser settings can block them if you prefer (though this might break site functionality).
Analytics Cookies
We use analytics tools to understand how visitors interact with our site. This tells us which pages are useful, where people get confused, and how we might improve navigation. The data is aggregated and anonymized—we're looking at patterns, not tracking individuals.
Preference Cookies
These remember your choices like preferred language, region, or whether you've dismissed certain messages. They make your experience more convenient on return visits.
Managing Cookie Preferences
Most browsers let you control cookies through settings. You can block all cookies, accept only certain types, or delete cookies after browsing. Check your browser's help section for instructions. Keep in mind that blocking cookies might limit functionality on our site and others.
Third-Party Links and Services
Our website might link to external resources—articles, tools, or partner organizations that provide additional value. We're not responsible for how these third parties handle your information.
Before providing personal details to another website, review their privacy policy. Their practices might differ significantly from ours. We don't control what happens once you leave kilovareni.com, even if we recommended the resource.
Some learning materials might embed content from platforms like video hosting services or document viewers. These embeds might set cookies or collect usage data according to their own policies. We choose reputable providers, but you should understand you're interacting with their technology, not just ours.
Children's Privacy
Our programs target working professionals, not children. We don't knowingly collect information from anyone under 18. Our services require participants to be at least 18 years old or have parental consent if aged 16-17 for specialized programs.
If you're a parent and believe your child has provided us with personal information without your consent, contact us immediately. We'll delete the information from our systems promptly.
For participants aged 16-17 with parental consent, we require documented guardian approval before enrolment. Parents can request access to their child's information and exercise privacy rights on their behalf.
International Data Transfers
kilovareni operates primarily within Australia, but some of our service providers have infrastructure in other countries. This means your information might be processed or stored outside Australia.
Cross-Border Data Flow
When we transfer data internationally, we ensure adequate protection through:
- Working only with providers in countries recognized by Australia as having adequate privacy protections
- Using standard contractual clauses approved for international transfers
- Verifying that overseas providers implement security measures comparable to Australian standards
- Conducting due diligence on international partners before engaging their services
Current International Service Providers
As of March 2025, we use service providers with operations in the United States and the European Union for cloud hosting and email services. These regions have frameworks that provide reasonable privacy protections, though they differ from Australian law.
You have the right to request information about specific international transfers affecting your data. Contact our Privacy Officer for details about where your information goes and what protections apply.
Changes to This Privacy Policy
Privacy practices evolve. New laws emerge, technology changes, and we refine our approaches. When we update this policy, we'll notify you in ways that match the significance of changes.
Minor Updates
Small clarifications or administrative changes will be posted here with an updated "Last Updated" date. We won't necessarily send individual notifications for minor tweaks that don't affect how we handle your information.
Significant Changes
If we make substantial changes to our data practices—like collecting new types of information, sharing data with new categories of recipients, or processing data for fundamentally different purposes—we'll notify you directly via email at least 30 days before the changes take effect.
You'll have time to review the changes and decide whether to continue using our services. If you object to significant changes, you can request deletion of your information (subject to retention obligations described earlier).
Version History
We maintain previous versions of this policy. If you want to see what changed between versions, contact us and we'll provide a comparison document showing additions, deletions, and modifications.